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Tim Hortons employee won’t face criminal charges in death of customer (www.ctvnews.ca)

submitted 1 week ago by VetOfTheSeas@discuss.online to c/nottheonion@lemmy.world

160 comments fedilink hide all child comments

Tl;dr: 75-yo old woman attacks the employees over a sandwich, rips hair from one of them, put that hair in her purse, calls the police and dies.

At that point, two other employees intervened, and as they were pulled apart, a “chunk of hair” was pulled from the shift lead’s head, “leaving a raw area.”

Once separated, the employees got behind the counter and Grayson sat down, taking a phone call. She was seen picking up the shift lead’s hair and putting it in her bag, police said.

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[–] lechekaflan@lemmy.world 13 points 6 days ago (3 children)

"The customer is always right."

As someone who once worked retail, I hate that fucking statement.

[–] wifemademesignup@lemmy.world 8 points 6 days ago (3 children)

In matters of taste.

Not in every single way... I hate how the twisting of this phrase has resulted in abuse of an entire sectors workforce.

Sorry you were one of them too :(

[–] mPony@lemmy.world 6 points 5 days ago* (last edited 5 days ago) (1 children)

we just need to normalize saying the whole thing.

"The customer is always right in matters of taste."
"The customer is always right in matters of taste."
"The customer is always right in matters of taste."

The customer is certainly not right if they're assaulting someone.

[–] eestileib@sh.itjust.works 3 points 5 days ago (1 children)

And my hair stylist has talked me out of bad decisions more than once, if I had good taste I wouldn't be paying an expert

[–] isleepinahammock@lemmy.blahaj.zone 2 points 5 days ago

Eh. Even then. The hair stylist should offer advice, but if someone really wants a bad cut? Their body. Their choice.

[–] boonhet@lemmy.zip 4 points 6 days ago (2 children)

That in matters of taste bit was added recently, started circulating on tiktok. There's no evidence of it being part of the original saying.

[–] frostysauce@lemmy.world 3 points 5 days ago

I've been hearing that since the early 2000s at least. So if it is wrong the origin isn't tiktok.

[–] wifemademesignup@lemmy.world 1 points 5 days ago

I had to look this up.

In short, point to you for your correctness on the origin.

[–] lechekaflan@lemmy.world 1 points 6 days ago* (last edited 6 days ago)

Yeah, that's why when I eat out or buy something I try to be polite.

[–] BarneyPiccolo@lemmy.today 5 points 5 days ago (1 children)

As a person who worked in retail, and managed and owned retail shops, I never allowed that nonsense to rule my stores.

Especially when I own it, that shop is my Kingdom, and I am the Emperor. What I say goes, and the very LAST person that makes decisions in my shop is the customer, and I am not at all afraid to say that directly to a customers face, and I have.

I have opened a shop with the product I have created, and I ALLOW you to enter and partake. If you can't appreciate the access to my product, and behave accordingly, your access to that product will end, and you will NEVER experience it again.

Do not EVER tell me "the customer is always right" in MY own shop. You enter at MY pleasure, and I don't care what you want.

[–] Vandals_handle@lemmy.world 1 points 5 days ago

Found Amy Bouzaglo's alt account

[–] FreeAZ@sopuli.xyz 3 points 5 days ago

Thats because the full quote is always cut off. The original quote is "The customer is always right in matters of taste", which is true. Its just been co-opted to justify psychotic customers.