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My dentist texted me to say my appointment tomorrow is canceled and I need to call to reschedule.
Took me calling 9 times to get a human. Because if it goes to hold music, it then just shunts you to their 'ai' that can "reschedule, make appointments, cancel appointments" but it FUCKING CAN'T
What it does instead is fuck up several times in a row before giving up and sending a note to the desk.
Which doesn't get seen until like two days later.
So you hang up the second you hear the 'ai' assistant talk and call back until someone picks up during the ringing phase.
I'm sure this isn't making the front desks job miserable, not at all! Blegh.