Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
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YouTube Premium.
I pay for this, and two other family members pay for two other services. Theirs have each blocked the other 2 of us... So what was once 3 of us buying 3 family plans has become just me doing it. And the second YouTube blocks them, I'm canceling it.
Dreamhost.
More than a decade ago they had a big fuck up where they accidentally charged tons of users multiple times when their contracts weren't when finished. So one day I woke up and they'd taken a few hundred dollars from my account. That put me in the negatives.
When I called them, they verified my identity, and let me complain a little. (I'm not much of a complainer. But their customer service person was great.) They paid me back the charged amount, and asked how much I'd had in overdraft fees, and paid me that too. And they let my hosting plan date reset at that date for the year-long renewal. So they basically have me like 9 months on top of it.
Mind you, I wasn't using much at the time. Just a few blogs and a podcast. So it's not like they're not making free money off of me. But they handled it so damn well. Didn't even ask to see a bank statement about my overdraft fees. Just "and how much was that? Got it." I'm sure it was just a case of cost and smart business... But fuck yeah, reward smart business.