this post was submitted on 27 Feb 2026
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Twitter co-founder Jack Dorsey’s financial services company Block has announced it will fire 40 percent of staff – around 4,000 people – because new "intelligence tools" the company is implementing “can do more and do it better.”

The company announced the sackings in the shareholder letter [PDF] accompanying its Q4 earnings announcement on Thursday. The payments and crypto company reported quarterly revenue of about $6.25 billion – up 3.6 percent year-over-year – and gross profit of around $2.9 billion. The company made $1 billion of gross profit in December 2025 alone. Full-year revenue came in at about $24.2 billion, and gross profit was around $10.36 billion.

“2025 was a strong year for us,” Dorsey wrote in the shareholder letter, before posing the question, “Why are we changing how we operate going forward?”

His answer, spread across the letter and a Xeet, is that AI has already changed the way Block works, so it needs to change its structure.

“We're already seeing that the intelligence tools we’re creating and using, paired with smaller and flatter teams, are enabling a new way of working which fundamentally changes what it means to build and run a company. and that's accelerating rapidly,” he wrote on X.

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[–] CanadaPlus@lemmy.sdf.org 5 points 2 days ago* (last edited 2 days ago) (3 children)

Financial services, so probably transcribing people's shitty scribbled expense reports into actually usable structured data, and doing it flawlessly enough they don't get sued.

Edit: Apparently this is the parent company of Square. That's not something that should really need a huge staff to maintain.

[–] Ludicrous0251@piefed.zip 14 points 2 days ago (1 children)

Can we start placing bets on when we find out that the "AI tools" they're using are just sweat shop workers in Bangladesh processing invoices?

[–] CanadaPlus@lemmy.sdf.org 1 points 2 days ago (3 children)

Eh, I know this is the anti-AI instance, but reading and interpreting things like that is something you can verifiably get AI to do 90% of the time.

[–] Ludicrous0251@piefed.zip 1 points 1 day ago (1 children)

Until you realize those 10% errors missed the decimal point.

[–] CanadaPlus@lemmy.sdf.org 1 points 1 day ago

Again, that's what the 6000 remaining employees would be for.

[–] Powderhorn@beehaw.org 4 points 2 days ago (2 children)

Because 90% accuracy is acceptable for financial institutions ...

[–] XLE@piefed.social 3 points 2 days ago (1 children)

I've got an idea. If 90% of AI's output is accurate, just have humans review the 10% that will be inaccurate.

(Yes I am an AI expert, how did you know)

[–] TehPers@beehaw.org 3 points 1 day ago (1 children)

Which outputs are accurate, and which ones are inaccurate? How could you tell? What steps did you take to verify accuracy? Was verifying it a manual process?

[–] XLE@piefed.social 1 points 1 day ago (1 children)

That's easy. You just get a second AI to ask the first AI if their responses were accurate or not

(/s)

[–] TehPers@beehaw.org 1 points 1 day ago (1 children)

This is unironically what I've seen people try to do, except they assume the second AI is correct.

Unrelated, but this is how GANs work to some extent. GANs train during the back-and-forth though, while LLMs do not.

[–] XLE@piefed.social 1 points 1 day ago (1 children)

That's also basically how thinking models work too, isn't it? And probably the new GPT-5 router, which everybody hates...

[–] TehPers@beehaw.org 1 points 1 day ago* (last edited 1 day ago)

Not exactly. Thinking models just inflate the context window to point the model closer to your target. GANs have two models which compete against each other, both training each other, with the goal of one (or both) of those models being improved over time.

[–] CanadaPlus@lemmy.sdf.org 2 points 2 days ago

No, it's really not. Thus the 6000 remaining employees.

(Assuming this is a significant part of their business)

[–] scintilla@crust.piefed.social 4 points 2 days ago (1 children)

Hell USPS has been using machine learning (yes a kind of AI but not the kind they are implying) for years to do that kind of thing.

[–] Paradox 4 points 2 days ago (1 children)

Kind of

They've had several address resolution centers around the country, where reviewers look at mail and figure out it's address. They don't physically handle the mail, it's an image on a screen.

Iirc they've been doing it this way since the 70s

[–] scintilla@crust.piefed.social 2 points 2 days ago

No? For everything they can they just use OCR and then send it on its way without a human having ever seen it sometimes. If the hand writing is bad enough that the machine can't figure it out that's where the human reviewers come in.

[–] Kirk@startrek.website 4 points 2 days ago (1 children)

They own Square which is a card processing service typically used by small vendors. If you've ever gone to a festival or concert merch table or farmers market and they accepted credit card, it was probably Square.

[–] CanadaPlus@lemmy.sdf.org 4 points 2 days ago (1 children)

Ah, never mind. Weird they don't just call themselves Square.

[–] Kirk@startrek.website 4 points 2 days ago (2 children)

They were called that for most of their history until Jack Dorsey wanted to change the name to hype some crypto.

[–] DavidDoesLemmy@aussie.zone 1 points 1 day ago (1 children)

That wasn't the reason. It's mostly because cash app became so big that it got confusing if square was the company or the product. Same way Facebook became meta once the had Instagram.

[–] Kirk@startrek.website 1 points 1 day ago (1 children)

I'm pretty sure "Block" is derived from "Blockchain"

[–] DavidDoesLemmy@aussie.zone 1 points 7 hours ago

That was part of the name choice. It's also the 3D version of square. Adding another dimension.

[–] CanadaPlus@lemmy.sdf.org 4 points 2 days ago (1 children)

Lol!

Okay, that's way too right now. Of course he did.

[–] XLE@piefed.social 5 points 2 days ago (1 children)

All this talk is too meta for me.

...Like the company Meta, after they named themselves after the Metaverse.

[–] Powderhorn@beehaw.org 5 points 2 days ago

That worked out swimmingly for them.

[–] deadbeef79000@lemmy.nz 1 points 2 days ago

Right. So, generating training data :-)