this post was submitted on 23 Feb 2026
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Something I remember reading years ago was, if it’s an important purchase, go read the 3 star reviews. They’re likely more nuanced and offer better pros and cons.
I remember getting an oil change or something and the service advisor asking for me to give a review and “anything less than 10/10 is considered a failure” which really pissed me off. In my mind a 10 out of 10 is “above and beyond amazing” which is simply not something I can do for something like an oil change. I would say “I got out of there driving the same car I went in with in a reasonable amount of time” is the best I would expect and would rate it as 8//10.
Reminds me when I got my first car 15 years ago I got a call to answer a survey about the experience with the sale.
I was giving 3s and 4s and just a few 5s (out of 5) and the rep was very worried that I had a very bad experience. I told him the 3 is good, 4 was very good and they did a few excellent things.
He explained that anything below 5 was very bad feedback to the sales people and everyone involved and that they would get reprimanded for the 3s. I declined to continue the survey
I hate those surveys. I’ve always had them emailed though. My last car I ended up ordering and they were relentless with asking me to complete the survey. Sure, some of that survey is about the dealership experience but a lot of it is about the vehicle itself. I don’t have the vehicle yet. It’s on order. So I docked them heavily on the sales part of the survey after that. Don’t badger me to do something I can’t even complete.