this post was submitted on 12 Jan 2025
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[–] venusaur@lemmy.world 0 points 2 months ago (3 children)

What are the best alternatives for large enterprise?

[–] kyle@lemm.ee 2 points 2 months ago (1 children)

Pretty much just MS Dynamics. Or you build your own, that's common too.

There are others, Zendesk has a CRM, some use ServiceNow or Hubspot but those don't fit the same use case.

[–] jawsua@lemmy.one 0 points 2 months ago (1 children)

ServiceNow is absolute trash, search doesn't even work

[–] kyle@lemm.ee 2 points 2 months ago (1 children)

100% agree, it's hot garbage. I have no idea how it's lasted

[–] jawsua@lemmy.one 2 points 1 month ago

I told my boss if they seriously consider SN for CRM or ticketing, I'm looking for work elsewhere. I won't subject myself to that again

[–] DudeImMacGyver@kbin.earth 1 points 1 month ago (1 children)

Fresh or in house, depending on what you need. Edit: Maybe Zendesk too

[–] venusaur@lemmy.world 1 points 1 month ago

What’s Fresh? Freshworks? Never heard of them.

[–] invertedspear@lemm.ee 0 points 2 months ago* (last edited 2 months ago) (2 children)

For which aspect? Sales force does so much that there isn’t a one product alternative. It is, however, cheaper for an enterprise to hire a team of web developers and build a custom in-house solution.

[–] kippinitreal@lemmy.world 1 points 2 months ago (1 children)

Our organization notified all they're shifting to SAP HANA from salesforce. I have no clue what any of that means.

[–] tyler@programming.dev 3 points 2 months ago (1 children)
[–] kata1yst@sh.itjust.works 2 points 2 months ago

It's actually impressive. SAP has such an extensive suite of software they are capable of making any enterprise problem worse, more expensive, and less easy to integrate with any software not built by SAP.

[–] venusaur@lemmy.world 0 points 2 months ago (1 children)
[–] invertedspear@lemm.ee 1 points 2 months ago

Marketing is a very broad term, what does that mean to you?

Constant contact and twilio might meet your needs depending on what they really are.