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What would a 3 hour work day be like?
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I think big part of that is that the person is available to deliver service at anytime during the 8 hour work day and you have to be good at it. That's why management allows this. They ain't giving up 5 houra of that so they have to hire another "overpriced cost center* to fill the slot lol
Overworking certain people ends up costing more if their error rates cuts in operations.