Oh and I'll just add that filing a complaint with the CRTC wasn't exactly easy either. I had to do an extensive write-up outlining exactly my issue and how I tried to resolve it, including my attempts to talk to someone within Telus that could help me that wasn't a base level customer service agent. Then the complaint had to be reviewed before approved before I was contacted by anyone at Telus weeks later. Oh and by the way once I had a case specialist who understood the problem and assured me it was fixed - I received another bill. LOL.
Telus wants you to prove you've escalated the issue to a second level. Make it easier to do that then. Make that a real option when you call in instead of having to talk to an agent who's going to run circles around trying to troubleshoot an issue you know isn't going to be fixed without intervention.
Oh easily online multiplayer with voice chat. I think I was 16 or 17 years old and Xbox came out. I hadn't had a system besides a really old family computer since Super Nintendo. I played PS1/2 games at friends houses.
Anyway, I jump in. I had a job and bought myself an Xbox and an Xbox Live Gold card. I have a little shitty headset that came with the Xbox, and I boot up Rainbow Six Black Arrow. I hear in my headset other people talking. I am blown away. That social interaction with other FPS players was intoxicating. It really messed up my high school education. I would stay up until my mom got up, sneak into bed and wait for her to go to work, then go back upstairs and play more. It was such a revelation to be able to talk through a game to me.