Proton was legally ordered by the Swiss justice department to hand over the (severely limited) information about a law breaking organization. They had paid for Proton using a credit card instead of the anonymous payment methods Proton offers, and that is what Proton was forced to hand over. It was the organization's bad OpSec, not Proton willingly deanonymizing users.
this post was submitted on 05 Mar 2026
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Privacy
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Hopefully people like you will be able to nip this in the bud before yet another joke of a controversy starts...
You must be new here...
On the one hand, I really like how often Proton's shortcomings are highlighted. This SHOULD be a wake up call that you should never rely on a company to protect you and should instead focus on what you can do to ptorect yourself. And Proton... actually are pretty good in that regard. Connect from a burner/live image computer over public wifi using tor (or something similar) and their free accounts are STILL the gold standard for journalism and whistleblowers.
But the problem is that people are stupid and lazy (and many outlets actively benefit from "Eww, proton is bad. If only they had paid for NordVPN to really protect them from the FBI! ~Note, NordVPN provides no guarantees of protection~ ". So we just get stupidity.
Really, this headline should be "Organization so poorly organized that they messed up having relatively secure email."
Not at all. Proton doesn't require any personal info at all. But if you pay with a credit card... That has your personal info tied to it. It's their fuck up paying with a credit card. Proton accepts other payment methods that aren't tied to your identity.
Proton is required by law to provide information they have when the courts say so.
So I'm not a criminal organization as far as I know, but if I did pay with a credit card originally can that be rectified without deleting and starting over?
Proton uses Chargebee for payments, which has its own data retention policy of essentially "as long as we want to", but Proton does themselves keep limited data like the billing name, and last 4 digits.
Proton's privacy policy says nothing about a pre-set time delay after which they'd delete that data. They only claim that they "reserve our right" to remove your payment information if they think it's no longer valid. So theoretically, that might mean if your card's expiry date has passed, but that's not a confirmation.
The best way to reliably make sure Proton wouldn't have any info on you is to not have ever tied any real information about yourself or your payment info to that account.
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B..But..Swiss evil?
Yeah, I am no fan of proton and they have lied before (no log VPN logs magically finding logs for authorities and then later removing the no-log claim).
But this is literally just proton being legally compelled to hand over data the user willingly gave (not being harvested or de-encrypted). A nothing story.
@Charger8232 @jrcruciani The bug is between keyboard and chair. It is always a problem to use crédit card.
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Some people in the comment section are really dumb switching to other alternatives thinking that Proton isn't trustworthy because they gave the information despite the organisation not using anonymous currency. What's ironic is that some of these people are switching to those alternatives where you can't even use anonymous currency.
Also, kind of a clickbait title.
They gave payment data to the authorities, because, guess what, they HAVE to provide whatever is subpoenaed. Did they provide emails, IP addresses? Doesn't say any of that. There's the option of paying with crypto, but the imbeciles that know they are going to be at risk of being found, paid with a credit or debit card.
404 media is more of the same sensationalism laden bullshit out there. Make a fucking Strom out of a drop of water.
Use monero.
just really sad to call yourself a privacy company and then feed your customer to the gestapo
people can end up as embarrassing footnotes in history a number of different ways, but being a dishonest coward company in the privacy sphere is basically speedrunning it
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article in case you can't read it: ~~lemmy.ml/post/44086795~~ edit: better link in a reply.
proton coulda put up a fight, a loud one, for optics sake if nothing else. rolling over on any (and by implication, all) request should be the last straw in their long line of snafus; by way of "death by a thousand cuts", I would never entrust them with anything of importance.
signal demonstrated that you could decouple payment info from user data and a shop that touts the privacy part of their offerings coulda at least mimic such a thing.
edit 2: fuck any and all pay-with-crypto shills and the horse they rode in on.
article in case you can’t read it: https://lemmy.ml/post/44086795
that link only has two paragraphs of the article; there are 8 more in the full article here on archive.org
You cannot put up a fight when ordered to do something by a judge who has jurisdiction over you. You either comply or you’re committing a crime.
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They have a .onion site. Use it always.
And don’t pay with a credit card if you’re committing crimes lmao
ITT people who believe you have to comply with government orders and call themselves anarchists
Being secure online and being anonymous online is not the same. Proton only promises one of those.
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