Most people don’t even read the error messages. They’re never gonna read a whole manual.
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Most people were conditioned by more "user-friendly" systems to ignore the content of error messages because only an expert can make sense of "Error: 0x8000000F Unknown Error". So they don't even try, and that's how they put themselves in a Yes, do as I say! situation.
It’s not even obscure, context dependent errors. I’ve had many professional system administrators not understand what “connection was closed by peer” meant.
Well, to be fair, I'm also not very well versed in the intricacies of connecting with British nobility.
One day I'll catch that jerk Peer! So rude, always closing my connections!
People who don't read error messages or do not take the time to see what is going on and just come to the technician/mechanic/doctor saying "it doesn't work" or some half-assed hypothesis piss me off so bad.
I know that at some point we all do a little of this in our lifes, but some people don't seem to be able to read one goddamn paragraph ever.
but some people don't seem to be able to read one goddamn paragraph ever.
I had a problem with my car. It felt strange while driving. Made some unusual noise. Then a bit later the motor warning light came on.
I went to the garage, told them about the warning light and what I noticed the time before, what I suspected and such. A short while after the mechanic came to me and asked for a few details, as my description "wasn't helpful" and the repair would be much faster with more details that told them where to look etc. Turns out the guy who checked in my car only noted "a warning light is on" and nothing else of my ramblings.
So sometimes it's also paying attention to what might be important and relaying information.
To be fair, techs don't usually talk to the people who can read, so they're only ever going to see idiots. There are competent people in the world, they'll just never need your help, so you don't see them.
Last time I called tech support, it was for a Dell, and I interrupted their speech to tell them I already looked up the diagnostic. They asked which numbers were lit on the error panel to confirm I had the right diagnostic, and passed me directly to who I needed to talk to. I only called tech support because the cpu socket died and I was putting in a warranty claim, otherwise they would have never even heard from me because I could just install a new motherboard myself.
edit: speeling
try to RTFM for Microsoft...lol shits updated too much and all the old information is still there and outdated. convoluted mess of shit is all they are
still, RTFM...always
In order to RTFM one must first WTFM
And FTFM. Find the fucking manual.
And perhaps TTFM. Translate the fucking manual either from broken chinese-english or the tech-lingo + missing context information which is almost every manpage on Linux, making it nearly useless for the average user unless you got hours and hours of time to understand all the adjacent concepts and commands.
Keeping the common user stupid is the better part of Mickeysoft's business model. The proposed solution for every problem is guessing what MS' silly nomenclature might actually mean while poking around in GUIs that do nothing but keep you busy. Then buy something from their app store. RTFM doesn't work in a system that's inconsistent and undocumented by design. That's not the fault of RTFM as a concept but a travesty of it.
For appliances at least, 95% of "the manual" today is useless CYA safety disclosures in 17 different languages. Manuals today rarely contain useful information.
Until you do like step one of taking an appliance apart, and realize that the real manual is marked "for technician use only", and it's hidden inside of the appliance.
My washer and dryer both have good manuals complete with circuit diagrams under the top once i take a few screws out. My chest freezer has one taped up under the hatch where the compresser sits. My refrigerator has one hidden in the door hinge.
The actual manual is usually hidden somewhere on it for repair techs to find. For my oven it was taped on the back.
I mean this is true and yes but in an age where documentation is increasingly terrible, the idea of a service manual for something you bought is basically a foreign concept, and half the shit you buy doesn’t come with a meaningful manual does it really apply the same way?
Like sure, knowing the post error codes on my motherboard or linux stuff is possible because it’s documented. But the appliance example? That is increasingly false and those manuals are increasingly becoming 5 page idiot guides: “here is how to turn the system on and off, here is how to turn heat up/down, contact authorized vendor for issues” and if you don’t do that then you void your warranty. Any more robust documentation is locked to “authorized vendors” and costs $$$, if it even exists (and doesn’t just say “replace system when it stops working correctly)
RTFM is an obnoxious retort for people, arguably in community, not to engage with a member of the community. I don't mind reading the manual, but perhaps you can point me to where in the manual I could get further insight.
Reading a manual is also a skill. Being able to compartmentalize manual info into buckets of "obvious and I don't need to read on", "could be helpful", "interesting, but it gets there I ain't touching it" takes either training or just getting lucky after a certain number of reps.
Writing a manual is also a skill so starting with good ones help a lot.
Video games trained millennials to do this. NES, Sega, SNES, even Atari games very often told you real shit in the manual. They were written to be read and contain training material. There were no tutorials other than reading and trail and error.
If I ever make a game I'm including at least 7 pieces of deep lore in the manual and one clue that you would only figure out by rtfm
And in a matter of a few hours a single guy will have read the manual, figured out the clue and put it on a wiki or a Reddit post so that none of your other players have to rtfm
Part of the fun of buying a game was getting to RTFM on the way home.
I once read the first 3 chapters of the Git book and my coworkers think I'm some kind of Git wizard
I mean in general, "read things -> learn" is a good approach to life imo.
The idea that manuals in linux are a good way to learn and understand new software is peak linux neckbeard bs, and I will die on this hill. I congratulate OP on the exact type of autism that lets them feel this is an effective and useful method for learning new software, but if there is desire to have a greater adoption of linux maybe its bad to be snarky at folks for not instantly understand the terminal based documentation conventions of some dudes in the 70s. Maybe an alphabetical* list of all possible options is okay for referencing or searching, but is objectively insane way to learn or understand a problem.
I work in maintenance, people act like I’m doing magic, but 90% of the time all I’ve done is read the fucking manual, the other 10% is just basic awareness.
I don't Linux (yet), but I do work in Audio Production. I LIVE for good manuals. I always read them, and because of that, I'm always working from a starting line of intelligence with new gear. I keep manuals in pdf format on my computer in like borderline autistic order. RTFM is the best piece of advice anyone can have, ever.
One of my pet peeves is how many new things do not come with a manual and I have to go and find one. I am one of the fortunate ones who can learn by reading and then trying. It seems that many cannot.
I work in IT. I've read so many manuals that I don't need to read manuals almost ever.
As soon as you learn the design language for stuff, it usually just makes sense where to find stuff and how to fix it. It's rare that I have a problem that I can't solve just by looking at it.
If I ever get stuck, guess what? I RTFM. That's basically my job. I RTFM because end users can't be arsed to do it themselves. If everyone read the manual, I'd be out of a job.
