I think that's just called stealing
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I hate how everyone with a billion items in a cart goes through the smaller, 1-3 items checkouts that have no belts, while people with 1-3 items are all at the belted lanes. Why are y'all so bass ackwards?
I like self check because it's less interaction with people, mostly. Also, you can rip 30 packs of PBR near the handle and just scan the can instead on the box.
A 30-pack for a six-pack price is a good deal.
But yes, they are shifting labor to customers.
This is the most true thing anyone has ever said.
I personally really like self checkout. Even with a full cart im in and out significantly faster than most everyone else. I dont get how people get tripped up at them but my god Is it so many. I would like to have the option to remove something I accidentally scanned without needing someone though. We finally got passed the bag scale issues this is the next hurdle!
As a side note I only do self check with a full cart because im a late night shopper I would never in a million years do it during busy hours.
If there is a cashier available, then I refuse to use self checkout.
These things seem to be meant for people buying a few items, not for 250 items a family of 4 would have In a cart.
What kills me is when I'm behind an old person attempting to use a check like it's 1989. I haven't been to a grocery store that accepts checks in the past decade, I just don't understand why they think it will suddenly change back to how it was, and they always act angry and confused when stores don't accept their checks even though like I said I haven't seen a store that accepts checks in the past decade
The problem is that, at least over here, every supermarket chain seems to have vastly different machines.
To be honest, the self checkouts are almost always time savers for me, but it really depends on the store and set-up.
The poorly designed machines that make you touch the screen before you can even start, scan each item one by one, place each individual item in the bagging area and leave it on the scale until the very end, use "AI" to make sure you're not stealing, and then force you to select your payment option on the touchscreen rather than just automatically detect when you've swiped/tapped? Yes, those are an abomination.
However, there are a few stores in my area (surprisingly Walmart is one of them) where they've mostly got a decent implementation. You can walk up and just start scanning. You don't even have to place items in the bagging area/scale, you can literally scan everything in the cart with that hand scanner if you want. There's probably loss prevention / AI watching you do your thing, but I don't know. I've never been stopped by it or noticed anybody else getting stopped. If I tap my card at any point, it automatically understands I'm paying now and just wraps the order up. Plus, these places usually have a sufficient number of the machines with an open corral style set-up, so that one or two people who've never seen a self-checkout machine in their entire life are only tying up one or two machines and the rest can move pretty quickly.
Not having to put the items on the scale is a huge step up.