this post was submitted on 19 Jun 2025

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Mildly Infuriating

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Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered. (sh.itjust.works)

submitted 1 week ago* (last edited 1 week ago) by ThisIsFineDotJpeg@sh.itjust.works to c/mildlyinfuriating@lemmy.world

165 comments fedilink hide all child comments

(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.

Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.

Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

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[–] macaw_dean_settle@lemmy.world 1 points 6 days ago (1 children)

I have things delivered all the time from Best Buy for my home business. Doordash sometimes does the delivery, but I have never had an issue in all of these years. Nothing missing, nothing stolen, never a problem.

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[–] PalmTreeIsBestTree@lemmy.world 0 points 6 days ago

This is why I pick up from the store instead.

[–] Kaboom@reddthat.com 178 points 1 week ago (4 children)

Yeah, dispute the charge and do it quickly. They like to pretend the window to dispute is short

[–] dan@upvote.au 113 points 1 week ago* (last edited 1 week ago) (1 children)

The standard window for a chargeback with both Visa and MasterCard is 120 days. Don't let the retailers bully you into thinking otherwise.

Usually just threatening to do a chargeback, without actually doing it, is sufficient to get them to comply. Every chargeback costs the company money (usually around $10 to $50 depending on the bank) and time (dealing with the bank, collecting evidence, etc) even if they win the dispute, so they try to resolve issues without the customer involving the bank.

[–] mic_check_one_two@lemmy.dbzer0.com 23 points 1 week ago

They can also entirely lose the ability to process cards if they have too many chargebacks. It’s largely an issue for smaller businesses, (there’s no way Visa is going to cut off a giant retailer like BestBuy), but it’s something to keep in mind.

[–] invertedspear@lemmy.zip 70 points 1 week ago

When I worked for a bank call center the first question before initiating the dispute/chargeback process is “did you attempt to resolve this with the merchant first?” It is a requirement for doing the dispute. OP needs to clearly say yes, and they prevent it by not letting me speak to a human.

OP should also file a police report immediately. They won’t care, but at least the store can’t accuse OP of not following properof procedures.

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[–] SkyezOpen@lemmy.world 125 points 1 week ago (2 children)

If you used a credit card you can just chargeback. I'm sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it's their problem from there.

[–] UnderpantsWeevil@lemmy.world 87 points 1 week ago (1 children)

Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.

I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.

[–] TexasDrunk@lemmy.world 26 points 1 week ago (2 children)

All of the formerly food delivery apps are like that. I hate it. And if you don't get your stuff often enough or if the restaurant gets your order wrong too often they'll tell you that you're not allowed to get your money back anymore. And if you do a chargeback they won't let you order until you pay them.

And that's fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they're disabled or have time constraints due to working half a dozen jobs to make ends meet. I've got a buddy who can't use Uber eats anymore because of this. He's taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.

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[–] AlphaOmega@lemmy.world 25 points 1 week ago (3 children)

Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.

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[–] hddsx@lemmy.ca 86 points 1 week ago (1 children)

You should ask Best Buy why a signature was not required

[–] dan@upvote.au 37 points 1 week ago (6 children)

Even if there was a signature required, the driver could just forge it.

[–] mp3@lemmy.ca 47 points 1 week ago (10 children)

Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.

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[–] Dudewitbow@lemmy.zip 34 points 1 week ago (1 children)

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

[–] ThisIsFineDotJpeg@sh.itjust.works 33 points 1 week ago (2 children)

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that's it. Maybe if the delivery person does it often they'll get fired, but I haven't seen anyone actually going to prison.

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[–] turtlesareneat@discuss.online 81 points 1 week ago (5 children)

I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I'm like, sure bring it to my house. Then when they get there, it's a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn't ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can't put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven't ordered from Best Buy again, what a terrible customer experience.

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[–] kemsat@lemmy.world 52 points 1 week ago (11 children)

I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

[–] ThisIsFineDotJpeg@sh.itjust.works 45 points 1 week ago (11 children)

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.

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[–] forrcaho@lemmy.world 43 points 1 week ago (16 children)

Thanks for the warning. I've crossed Best Buy of my list of places to shop.

[–] Mellibird@lemmy.myserv.one 1 points 6 days ago

You might as well cross off Home Depot too. I ordered something from them online cause it was cheaper online than in store and for some strange reason they don't honor their online prices in store but ship you that item from that store. I digress. Anyway, I ordered a power tool and they doordashed it out to my house. I was so fucking confused by it. Thankfully I received my item, but we've had issues with doordash before.

[–] stebo02@sopuli.xyz -4 points 6 days ago (3 children)

ok but isn't the problem clearly with doordash? why would this be bestbuys fault?

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[–] 01189998819991197253@infosec.pub 41 points 1 week ago* (last edited 1 week ago)

Call the ~~bobbies~~ police and file a report, using your footage as evidence. If it's like here, they won't actually do anything, but you'll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can't really do that with a proper report backed by evidence.

Edit: sorry. Police.

[–] dan@upvote.au 31 points 1 week ago (7 children)

A lot of companies have moved towards using Uber or Doordash for same day deliveries.

I don't like buying stuff from Amazon, but they're the only company I'd trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don't end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.

[–] Swedneck@discuss.tchncs.de 1 points 6 days ago

well what bout delivery that isn't same-day then? same-day delivery is completely bonkers to expect

[–] sunzu2@thebrainbin.org 31 points 1 week ago (5 children)

They directly employ the delivery drivers

Amazon's legal department would definitely disagree with this gross mischaracterization of the independent contractor relationship they have with their flex "partners"

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[–] UltraMagnus0001@lemmy.world 30 points 1 week ago

Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.

[–] waspentalive@lemmy.world 23 points 1 week ago (1 children)

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.

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