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It could be racism, or it could be because the reviewers eyes fell on different words while they were skimming the CV, or it could be because the reviewer was slightly more tired for one of the CVs. This sort of thing is very hard for a human being to be consistent at.
What you're missing is his actual job history, identical on both resumes, he was applying for a luxury hotel customer service position, and had many years of exactly that experience, unless three other people with more experience than him applied and one of more dropped out, it makes no sense he was looked over, and then interviewed. That's what pushes this from a case of maybe racism to a lawyer accepting the case because of the very strong evidence of racism.
And even if it was a case of two three people having more experience on their resume, and then dropping out, why wouldn't the hiring manager scheduling the interview tell him that, and why did he pick the newer resume over the older one with exactly the same experience, it doesn't add up. Resumes are usually organized oldest to newest, relevant job history greatest to least.
You are making sense, logically. That’s how it should be: If you are a better candidate, you should get the interview.
But picture this nonsense scenario that I think is nevertheless illustrative of the problem: the hiring manager is overworked, at the end of their 12 hour shift filling in doing odds and ends because they’re understaffed and the guests need service, a kid threw up in the pool, there is a standards compliance issue regarding detergent and it might be illegal to wash the sheets with this, the breakfast delivery was cancelled and in six hours there will be hungry guests, and there are 30 CVs to read while they’re on hold talking with an emergency industrial bakery.
Those CVs are not getting the attention they deserve. The job won’t be going to the best candidate. The job will go to whoever seems most acceptable of the 5 CVs they managed to read before the croissants got ordered and they’re off to their next emergency.