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this post was submitted on 01 Jan 0001
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Keep fighting the good fight, OP!
There's always next weeks call deflection meeting for me to try again!
I haven't been uninvited from it yet! But yeah gotta love these "problem solving" meetings from management, where they don't actually want to give any resources or allow any policy changes to come from them.
They want you to feel heard, and then feel personally responsible for the incessant call volume.