by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the 'anything less than 5 stars is actually bad' thing is disgusting as well - all modern companies do this.
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Having only 5 is statistically impossible
The point being?
The system is designed for punishing all employees. The rating system is only used to(and designed to) shift blame from employer to customer.
I don't quite agree, the metrics were designed to be out of your control, with the only way to meet them being doing more work than actually necessary and to always attempt to deliver the best work.
This metric is result of human interaction and because of its nature it is subjective. There will be people who do not like your voice, appearance or existance.