by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the 'anything less than 5 stars is actually bad' thing is disgusting as well - all modern companies do this.
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How about: customer service was dissatisfactory but I don't blame the representative?
Probably doesn't matter. Having worked similar jobs in the past there's usually a question along the lines of how you feel about the company overall and if you answer negatively the whole survey counts against them and it sometimes only takes 2 or 3 of those in a month for them to get fired.
Turnover is intentionally exceptionally high and employees aren't usually treated that well. Pay was pretty great comparatively at the time though.