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this post was submitted on 15 May 2024
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I got what I wanted (a proper cmr drive of the same capacity and speed) and I wasn't terribly interested in like $8 that would show up a year later. I just wanted to have my data safe on the correct hardware, and for cs to recognize and remedy the issue.
Now if the array had failed and I'd lost data (which from what I've read, I was very lucky to not have that happen), absolutely. But I was just angry from being bait-and-switched, and I'm 'old school' where loyalty still means something. That's the only time I've had issues with wd; I've had drives fail, and there has been no argument, no question, and it's pretty rare/special circumstances (1kW psu went kaboom, for example). I value cs that just helps the customer, not grilling them for every detail to weasel out of a claim. So yeah they burned some goodwill, but I still have dropped ~2k on drives since then.