Dealership did repairs and now my remote start doesn't work. They say they are not responsible for it. Do I have any recourse? (lemmy.world)

submitted 1 year ago by glimse@lemmy.world to c/cars@lemmy.world

2 comments fedilink hide all child comments

My car got stolen 2 months ago - yep, a Hyundai - and was recovered with the obvious damage to the steering column. I took it in for repair and that security upgrade (I didn't know about it before) but between not returning and calls and trying to charge me $680 to repair the airbag spring THEY broke, they've miserable to deal with.

I got my car back last week and everything seemed fine but I didn't think to check my remote start... and last night I learned that it now set off my alarm.

I had it installed at the dealership when I bought it in 2019 but they didn't offer a Hyundai remote start as a package option so they put in a Viper system. I called them today and was told that third party starters were not their problem to fix.

I've left a message with my insurance agent because (weirdly) he's the only person involved I trust anymore and looking for answers online leads me to believe Hyundai will NOT fix it. I didn't see any success stories.

So I'm here to ask: How can I get Hyundai to do something about this? Do I have any recourse here legally? Or is this something I, a tech-savvy but not car-savvy guy could fix himself?

you are viewing a single comment's thread
view the rest of the comments

[-] captain_americano@sh.itjust.works 1 points 1 year ago

I had the exact same thing happen, just with a 2014 Hyundai. Only aftermarket remote starts were available when I bought the car, so that's what was installed at the dealer. Took it in for a recall repair 3 years later and the remote start was broken when I picked the car up.

Contacted multiple dealerships and they wouldn't touch it since it's aftermarket (despite being installed at a dealer). The shop that did the recall repair flat out said I couldn't prove it was their work that broke it so they're not responsible. My only option was to take it to a local shop that does that type of work. Audio install and aftermarket mod shops were the best bet.

[-] sparky1337@ttrpg.network 1 points 1 year ago

This is about the response that can be expected unfortunately. Lots of dealers don’t even like touching accessories from the manufacturer. They just want easy stuff.

this post was submitted on 28 Jul 2023

2 points (100.0% liked)

Cars - For Car Enthusiasts

3916 readers

51 users here now

About Community

c/Cars is the largest automotive enthusiast community on Lemmy and the fediverse. We're your central hub for vehicle-related discussion, industry news, reviews, projects, DIY guides, advice, stories, and more.

Rules

Stay respectful to the community, hold civil discussions, even when others hold opinions that may differ from yours.

This is not an NSFW community, and any such content will not be tolerated.

Policy, not politics! Policy discussions revolve around the concept; political discussions revolve around the individual, party, association, etc. We only allow POLICY discussions and political discussions should go to c/politics.

Must be related to cars, anything that does not have connection to cars will be considered spam/irrelevant and is subject to removal.

founded 1 year ago

MODERATORS

BallShapedMan@lemmy.world

RightHandOfIkaros@lemmy.world