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Old person traits
(pawb.social)
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this post was submitted on 31 Mar 2024
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Agree completely with the first 3, but my young person/introvert trait is that I think I should be able to get anything, including paying my bills, to work without having to talk to someone on the phone like I'm my boomer dad.
Unfortunately now it seems to be the worst of both worlds: companies don’t have a contact email, but only a phone number and sometimes a useless chat bot. When I finally work up the courage to use the phone, I have to go through a long automated menu system, and/or wait for half an hour.
Once I actually get a human on the phone it’s never as bad as my mind made it out to be -but I would still very much prefer an email.
Also in a lot of cases it's simply a waste of an employee's time to answer basic questions on the phone all day long. Robots should be able to do that better. But I do agree that customers should be trapped on hold for 30 minutes.
..You've worked in customer service, haven't you? 😛
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