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Scarborough woman wants answers after being told she is dead (www.bbc.com)

submitted 1 year ago by Emperor@feddit.uk to c/andfinally@feddit.uk

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cross-posted from: https://lemmy.ca/post/20347898

Archive/mirror: https://archive.ph/1pl5L

Mrs Johnson, from Scarborough, attended her hospital appointment in March 2023.

The mother-of-two said: "I gave them my letter and their first words were, 'ooh you're dead'.

"I said, 'pardon?'. I was in shock.

...

The retired housekeeper contacted her GP and was told the mistake had been fixed.

However, when she contacted the Department for Work and Pensions (DWP) the bemused call handler told her: "On the computer you're dead".

"I said, 'I'm not, I'm still talking to you'.

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[–] EtherWhack@lemmy.world 6 points 1 year ago

It would be tricky as they can only release them with an official correction, which can take time.

One of the biggest reasons they would freeze them is for fraud prevention. If there is any activity on an account when a person is supposed to be dead, it would indicate something is awry and it's their duty to prevent it.