Community support is a thing, it's not the lack of support that's to blame here - have you ever used Microsoft support? Linux support is much more accessible even.

A lot of the blame here, is Microsoft's clever marketing campaign providing windows to educational institutions - with support - for far below cost, in the early days when pc adoption was on the rise.

Distribution saturation is a barrier to entry and focused support, and it is sometimes more complicated to install and repair. Sometimes it's easier to repair, because windows is too busy trying to hide its internals from you.

It's usually easier to support a remote IT-illiterate person using Linux, by comparison to windows, today.

e: I guess to be fair, if you factored in community support for windows, your options open up quite a lot. I was more thinking about my own interactions with their support. But enterprise support/problems are not the same as personal ones.

People think Linux is overly complicated, has WAY too many distributions to choose from, and there’s absolutely no tech support besides what you can find geeks arguing about on a forum.

As someone who has always used windows since troubleshooting doesn’t sound like a good time for me, you have perfectly hit the nail on the head

It’s the “I’m in this photo and I don’t like it” meme