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Cory Doctorow gets scammed
(pluralistic.net)
This is a most excellent place for technology news and articles.
I've never had a legitimate contact from a fraud department that wasn't an automated message stating to call the number on the card. I've never had a human call me to initiate a live discussion.
My bank has called me a few times. Each time they ask about specific transactions, so it's mostly yes/no answers. (Occasionally I've asked for additional clarifying info, but they never asked about card numbers or the like.) Usually it's been abnormal transactions that i know about, but a few times it was a cloned card number being used elsewhere, (before chip became standard) and then I had the card shut down.
I have. More than once. I always hang up and call back anyway.