It was by no means perfect, but it did become the defacto town square. The Arab Spring was facilitated in part through Twitter and George Floyd related protests were arranged, amplified and shared through Twitter.

There's plenty of incompetence in Musk, but a significant part of this "effort" was deliberate, as a favor to other like minded billionaires upset and frightened that the people had a working, maturing megaphone. They needed that to be broken, if not fully silenced, and musk was the pathetic piece of shit with daddy issues that the other old money billionaires could convince to do the work here as an attempt to gain their favor.