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You've got a sampling bias, because, as you mention, one of the main reasons people need your services is because they're nasty, and anything serious enough to impact the apartment's value is well outside of even that norm. Most people absolutely do not simply let their pets pee wherever they want, because they don't want to live that way.
True, but plenty of these people are quite well off and just simply don't notice it. I have a lot of clients who aren't actually nasty but their habits are. As the saying goes, it takes all kinds, I guess.
Not denying I have a sampling bias, but I've seen plenty of people who just seem oblivious to their lifestyle choices.
I installed internet into people houses for fifteen years. My sample is pretty broad. It is far nastier than most people realize. There majority is decent but it would be close to one in ten is very nasty then another one in ten that will have nice common 'public guest ' areas but when their basement and different story. It is really hard to tell from the outside and often the people seem normal. Hording is really common but then you get hording wet garbage as well.