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this post was submitted on 07 Feb 2024
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Fucking knew it! Thanks for confirming
Well metrics are collected for both dining and drivethru but dive thru was always pushed hard as the thing to maintain timing wise. That's when we figured out the smile button. A no charge but very abusable button that would count as an order. Ring a smile and wait 10sec and clear it. Ring one every 3 orders to be sly to corporate.... When your having wait time issues and you could clear them and have them count even before clearimg the order before it. Easy way to knock the occasional 5 to 10 minute order down that skewed my hours metrics.
That's pretty funny, was ordering a smile actually a thing? What happens?
I think the idea was to add it as an additional argument on the order when when inputting an order as an ask me button or potentially just as a cheeky little Easter egg but it would ring up as no dollar charge nothing more really. But tracking was on individual orders and since you could ring a smile and summit it as a order "pay for it " $ 0.00. And then wait 10 to 20 seconds and you could dismiss the order as fulfilled. Each hand off station in the store has a set of screens that show what the order is and what's coming next for a couple of orders. You can dissmis orders out of order buy using a keypad. So a small coffee order can be dismissed while leaving the 15 filet of fish order up as a reminder. Any time you would see a order for a smile. You would hunt that order down as soon as you saw it and dismiss it. It became a huge joke about how many smiles per hour were being done during district meetings. Can't imagine corporate ones.