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Do you have a Heat Pump in a cold climate?
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Yeah, when it would drop below about 25-30 degrees F it couldn't keep up and the aux heat would kick in. Which at the time was VERY expensive dual 10,000 Watt electric coils in the ductwork.
Mine is an older model though from 2007 I think. I know the newer ones are MUCH better and some can go sub-zero.