It just... doesn't work as well as Steam. For example:

• cloud saves between devices - sometimes I'll decide to play on my Steam Deck, and later on my PC
• controller configuration
• game selection - GOG/publisher issue, not Heroic

It works fine, but given that it's worse than Steam and GOG doesn't support it, I don't really see how it makes my life much better. Yeah, DRM-free is nice, but many (most?) if my games on Steam are also DRM-free, they're just not labeled or packaged as such, so I can often just copy the game directory somewhere and run w/o Steam running.

So GOG needs to give me a better reason to use their service. I'm not going to jump through hoops just because "DRM-free" is advertised instead of hidden. For me, that means one of the following:

• Galaxy client on Linux
• official backing of Heroic launcher (financial and listing on their website)
• commitment to an open API (these unofficial docs exist, but it can change at any time)

Pick one and I'll feel more confident in using their products.