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submitted 7 months ago by throws_lemy@lemmy.nz to c/technology@beehaw.org
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[-] towerful@programming.dev 42 points 7 months ago

This is one of those strange terms where "recalling" is somehow the official term for a software update that can be sent over the air and applied remotely.
Not physically recalled

[-] sonori@beehaw.org 25 points 7 months ago

To be fair, when talking about a control system that moves tons of metal feet away from bystanders these sorts of safety critical systems should be given a level of weight greater than that given to Candy Crush.

While may always be improvements to such software, it’s not a trivial matter to get it wrong.

[-] towerful@programming.dev 15 points 7 months ago

I understand that, but the misuse of the word "recall" is archaic and I'm pretty sure specific to only the auto industry.
Phones don't get recalled for software updates.
I think it is to mean a mandatory update that fixes a core/safety system, and the wording is some legal thing relating to when such an issue would have to be fixed by a mechanic in a garage. Likely to fit around existing insurance documents and laws, without having to get those reworded.

But "recall" means

to order the return of a person who belongs to an organization or of products made by a company

https://dictionary.cambridge.org/dictionary/english/recall

I just want to clarify that this update isn't actually a recall. It a "car recall", which in this case is just a software update.

[-] MostlyBlindGamer@rblind.com 13 points 7 months ago* (last edited 7 months ago)

A recall is the legally defined process to address a safety issue. From NTSHA’s documentation.

Manufacturers voluntarily initiate many of these recalls, while others are either influenced by NHTSA investigations or ordered by NHTSA via the courts. If a safety defect is discovered, the manufacturer must notify NHTSA, as well as vehicle or equipment owners, dealers, and distributors. The manufacturer is then required to remedy the problem at no charge to the owner. NHTSA is responsible for monitoring the manufacturer's corrective action to ensure successful completion of the recall campaign.

There was a safety issue and it was addressed by the manufacturer: huzzah!

Even physical mechanical changes don’t usually require the car to go back to the factory, they’re often addressed as part of routine maintenance.

The term may feel misleading, but it exists and is used in a specific context.

[-] Karzyn@beehaw.org 6 points 7 months ago

It doesn't feel misleading, it is misleading. We understand that use of the term "recall" in reference to cars happens to include over the air software updates in its legal definition. However many people likely do not. I'd also wager that many people who do know occasionally forget when they first see the headline. So while the use of the word "recall" here is technically correct it leads people to assume that they are physically recalling the cars.

[-] swope@kbin.social 7 points 7 months ago

Long ago "drive" meant urging an animal to move forward. And "dialing" a phone number meant entering the "digits" by turning a rotary dial with your digits.

Words aren't as static as you seem to think.

[-] towerful@programming.dev 4 points 7 months ago

Yeh, but all of those are currently defined by dictionaries in that regard.
A software update delivered over-the-air, with no end user interaction, without having to move the car is not in the dictionary definitions of the word "recall".
The dictionary definition says "return item to company"

[-] sonori@beehaw.org 5 points 7 months ago* (last edited 7 months ago)

Except these things do require action for a lot of people. Their is a good reason why Tesla was required to send out mail to all effected customers.

This may come as a shock to you, but not all people have their cars connected to the internet. While it varies by network, about 30% of the US by area does not even have cell service, and the parts that do can be unreliable, especially if there is a big garage door between you and the tower. And this is the US, Canada is even more rural.

Some people might have also purposely disconnected their vehicles from the cell network, maybe because of evidence that Tesla employees were making highlight reels of customers from the in car camera footage.

In either of these or more cases, an update requires active work and steps to resolve. Indeed there is a reason Tesla has to provide technicians who can come out to their customers address to apply it free of charge. The same language and laws apply to every other auto manufacturer on our shared roads.

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this post was submitted on 13 Dec 2023
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