Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
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I've personally had a few terrible customer service experiences over the years, to the point that I stopped buying from them. I've had years of experience selling phones, applying screen protectors, and skins, and sometimes d brand sends you one that straight up doesn't fit. And even with pictures (I had one that was too small for the phone, hard to argue with that), they refuse to acknowledge it was the product's fault and refuse refunds.
I never got one but their airpods skin was ridiculous and close to impossible to install and they basically posted a snarky response saying how even though the product is perfect and the customers are all idiots, they'll try to make it easier to install for our tiny brains.
So I don't really care that they have an "attitude" with advertising. I care that that attitude also permeates throughout all customer service experiences, and that they have this idea that they can do no wrong to the point that they refuse refunds to people who deserve them.
So I'm not buying from them ever again, but I can't deny they have a case here. That's all I was saying, but the redditors yet again confuse the downvote button for the disagree button, but hey, they're probably also the ones defending d brand so no surprise there.