this post was submitted on 29 Oct 2026
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The full quote in the context of the article makes it even worse:
So, customers like using a product that focuses on the customers to create profits, rather than extracting profits by abusing the customer? How unambitious... /s
It helps?! It HELPS?!! That's the fuckin customer base right there, that's engagement, customer retention, customer satisfaction and THE top reason for sales.
"It helps" pffftt... it does not help, it's the ENTIRE PRODUCT
The industry is unwilling to cope with this fact
This is what is endemic in our current shareholder first sustem, it's not about profits, it's about leveraging the stock, products, customers, image and every other tool at their disposal to manage the value that the shareholders control so they can game the stock market as they see fit. Everything else is secondary.