this post was submitted on 27 May 2026
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They’re about halfway there to be honest. Best way to calm a customer is to tell them it’s not their fault, you’d be frustrated in their position too and you’re gonna solve it.
Being on their side and blaming the technology/corpo works surprising wonders.
It’s probably a good thing I no longer work in a callcenter, because I would definitely have trouble not responding to every problem with “God, Microsoft is the worst isn’t it? Every single problem you’ve ever had is their fault.” Followed by a 20 minute rant on monopolies and anti-AI rage. Then I would reset their password like they asked.