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Departing Meta staffer posts biting anti-AI video internally amid mass layoffs
(www.motherjones.com)
This is a most excellent place for technology news and articles.
If you're talking about the automated phone thing, they've been trying to do that since the 90s. In the past the secret "get me a human" trick was to keep mashing zero till you got a human. Today, you can just keep saying "human" or "I need to speak to a human".