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How to unlink Microsoft account without being logged-in? (lemmy.blackeco.com)

submitted 3 days ago by BlackEco@lemmy.blackeco.com to c/techsupport@lemmy.world

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Hello,

Last week-end, someone came to me with a peculiar issue: their Windows account was linked to a Microsoft account that somehow no longer exists, preventing them from logging in. From then, the solution appeared simple: transform the account into a local one.

Unfortunately, all the resources I found online presumes that you are logged into the account you want to unlink, which wasn't possible. And unfortunately, you can't unlink said account from an Administrator account either.

Since the computer was brand new and barely touched, I ended up enabling the Administrator account, creating a new local account and deleting the problematic account.

My question is: if the situation was to happen again, but I cannot delete spare to lose data on the locked account, what should I do?

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[–] GrumpyFortuneCat@sh.itjust.works 3 points 3 days ago

There used to be a program that I've used in the past called ForensiT. We had to do a large domain migration at work due to a merge-and-acquisition and we used this tool. I don't remember exactly how it worked but it helped with allowing the user log in with their new credentials but still have all their old data. I want to say it went through all the files and updated the security and permissions under the user's profile.