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You don't have to love them but they're still the closest thing to any competition at all. You can complain but they're most likely to improve if they're profitable, and it would definitely hurt end users if they shut down. I get the "buying exclusivity" complaint, but honestly it's fucking impossible to get a foothold, I would do the same thing if I were them.
That's arguably true. But as I said above, the only reason competition is good is if it actually is a reasonable alternative and the companies and products they're competing with have to make changes to keep customers, which in turn benefits customers of both platforms. Steam hasn't had to do a thing to deal with EGS. It's brought no benefits so it serves no purpose Because of this, GOG is better competition in many ways.
On the other hand, as I said above, it has brought many disadvantages and actively harmed customers with unclear game ratings, lack of things like cloud save, fragmentation in their game libraries, and legitimately broken games and wastes of money.
How would this hurt customers? There wouldn't be EGS exclusives. People would have consolidated purchases. Steam wouldn't change. GOG wouldn't change.
The only argument you could make is the lost purchases on EGS, which wouldn't have existed if EGS hadn't started in the first place. That'd be a loss EGS created. So it only furthers the point. EGS pretty much only harms customers.
Okay, sure, the company is working in their own best interest. And? It still actively hurts the consumer. There is no value they are providing to the consumer. If there was an exchange in which the company provided some value in exchange for that detrimental action, it would be warranted.
But EGS offers literally nothing but problems to the consumers.
Instead of shelling out millions to shadily buy themselves into exclusivity, maybe they ought to have invested in their platform? I feel the state of the Epic Games Store reflects their view of gamers - mindless moneybags drooling for the latest releases, not as customers using a platform to play games. I don't think we'd be better off with them in the game.