Privacy

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A place to discuss privacy and freedom in the digital world.

Privacy has become a very important issue in modern society, with companies and governments constantly abusing their power, more and more people are waking up to the importance of digital privacy.

In this community everyone is welcome to post links and discuss topics related to privacy.

Some Rules

Posting a link to a website containing tracking isn't great, if contents of the website are behind a paywall maybe copy them into the post
Don't promote proprietary software
Try to keep things on topic
If you have a question, please try searching for previous discussions, maybe it has already been answered
Reposts are fine, but should have at least a couple of weeks in between so that the post can reach a new audience
Be nice :)

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much thanks to @gary_host_laptop for the logo design :)

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A quick shoutout to Mullvad (piefed.blahaj.zone)

submitted 1 day ago by akunohana@piefed.blahaj.zone to c/privacy@lemmy.ml

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My app suddenly said "your account expires in two days". Weekend was around the corner and there is no way that I could receive one of their refill vouchers in time (I use this method for privacy). I reached out to them, asking them to add a few more days to my account so that all my devices don't get deleted when my account expires. I also emphasized, that they can of course subtract that amount of days from my next refill. I sent them my account number, encrypted with PGP, and within 12 hours, they replied: I added three more days. It's on the house. Have a good day! :)

That was really nice of them. :)

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[–] OppressedBread@lemmy.ml 30 points 1 day ago (1 children)

I particularly enjoy European based companies because of their customer service.

one time I had an issue where tutanota double charged me, I sent one email saying "I got double charged" without giving much context or having to explain myself, they replied within minutes and fixed the issue without me needing to do further action.

American companies could never.

[–] akunohana@piefed.blahaj.zone 18 points 1 day ago

Same experience with Tutanota. :)

I accidentally purchased their most expensive plan, which I didn't need, and it took one mail and a few minutes for them to downgrade my plan and refund the difference. :D