theNetherlands

2490 readers

1 users here now

Welkom op c/theNetherlands! Voor het delen van alles gerelateerd aan Nederland: nieuws, sport, humor, cultuur en vragen.

Titels van posts die linken naar een artikel dienen de onaangepaste titel van het artikel zelf te gebruiken.

Als je een nieuwsbericht post, is het daarnaast een goed idee er in een eerste comment je eigen mening over te geven. Dan geef je anderen alvast iets om op te reageren.

Hier gelden verder uiteraard de regels van onze instance:

Geen onverdraagzaamheid - inclusief racisme, seksisme, validisme, homofobie, transfobie en xenofobie.
Wees respectvol, juist wanneer je het oneens bent. Iedereen moet zich hier welkom voelen.
Geen porno.
Geen reclame/spam.
Geen illegale content.

Welcome to c/theNetherlands! For sharing anything related to the Netherlands: news, sports, humour, culture and questions.

Titles of posts linking to articles have to include the article’s title without alterations.

If you’re posting a news story, it’s also a good idea to give your own opinion in a first comment. Thereby you give others something to respond to. Note that the story has to be directly related to the Netherlands.

For the rest, the rules of our instance of course apply here:

No bigotry - including racism, sexism, ableism, homophobia, transphobia, or xenophobia.
Be respectful, especially when disagreeing. Everyone should feel welcome here.
No porn.
No Ads / Spamming.
No illegal content

founded 2 years ago

MODERATORS

TonyQuark@feddit.nl

DonAntonioMagino@feddit.nl

DonAntonioMagino@europe.pub

Can a company ignore my cancellation email? (lemmy.ml)

submitted 3 days ago* (last edited 3 days ago) by vas@lemmy.ml to c/thenetherlands@feddit.nl

4 comments fedilink hide all child comments

Hi dear Lemmy / Netherlands people! I have a problem. On the 7-th of February, I've sent an email to a Dutch company. I've requested to cancel my paid subscription (dozens of euros per month). They are denying my cancellation saying I haven't gone to their (broken) website, and asking for 2 additional months of payment from me now.

Who is in the right here? Should I deny the incoming payment requests even if they threaten with debt collection services?

The email that I've sent originally was this:

Subject: Subscription cancellation

Good day,

I couldn't find an account management option on the website. Could you please cancel my MyHealthClub subscription?

( = not extend it for the next month)

My email is *****@gmail.com,

**** Month **

Thank you,

Name

you are viewing a single comment's thread
view the rest of the comments

[–] twinnie@feddit.uk 6 points 3 days ago (1 children)

Why are they requiring an additional two months? If their website is broken send them an email, block the payment, screenshot the broken website. They could try to enforce that but the likely wouldn’t stand a chance. EU law says it can’t be more difficult to cancel a subscription than it was to begin one.

I think the point around them wanting a couple more months is a key point though. Why are they expecting that?

[–] vas@lemmy.ml 3 points 3 days ago (1 children)

Thanks for the response!

EU law says it can’t be more difficult to cancel a subscription than it was to begin one.

I'm also asking because I feel powerless (and wronged) but I don't know my rights very well yet.

I think the point around them wanting a couple more months is a key point though. Why are they expecting that?

They have a statement in their agreement that cancellations have a 1-month notice period and are monthly, so that's up to 2 months. After I've sent them the original email, I thought their follow-up money request is a glitch so I've declined that. I got worried later when they've started sending me emails implying debt collection services, and at that time I've sent them another super-formal email + did manage to go through their (still quite broken) website. The company's view is that I haven't gone to their website so my cancellation original email counts for nothing, and they simply ignore any of my mentions or screenshots of the broken website as well.

So their perspective, if I understand it correctly, is that I've only cancelled much later and I still need to pay for 2 extra months.

[–] vas@lemmy.ml 2 points 3 days ago

(That's how their cancellation website looks. Broken year selector, and their auto-generated response to my original email said I need to fill my personal number which they've said is "0000".)