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Welcome to c/theNetherlands! For sharing anything related to the Netherlands: news, sports, humour, culture and questions.

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Can a company ignore my cancellation email? (lemmy.ml)

submitted 4 days ago* (last edited 4 days ago) by vas@lemmy.ml to c/thenetherlands@feddit.nl

4 comments fedilink hide all child comments

Hi dear Lemmy / Netherlands people! I have a problem. On the 7-th of February, I've sent an email to a Dutch company. I've requested to cancel my paid subscription (dozens of euros per month). They are denying my cancellation saying I haven't gone to their (broken) website, and asking for 2 additional months of payment from me now.

Who is in the right here? Should I deny the incoming payment requests even if they threaten with debt collection services?

The email that I've sent originally was this:

Subject: Subscription cancellation

Good day,

I couldn't find an account management option on the website. Could you please cancel my MyHealthClub subscription?

( = not extend it for the next month)

My email is *****@gmail.com,

**** Month **

Thank you,

Name

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[–] vas@lemmy.ml 2 points 4 days ago

(That's how their cancellation website looks. Broken year selector, and their auto-generated response to my original email said I need to fill my personal number which they've said is "0000".)