this post was submitted on 26 Feb 2026
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Anytime they do targets like this you always have to get like 98% or higher.
Back when I used to work for Apple customer support they used to send out these email questionnaires after the call. You were rated on a scale of 1 to 10 but basically anything other than 8 was bad, and of course everyone always writes 7 or 8 because you'd prefer not to have to call a service desk at all.
Fortunately they only cared about your average score not the total number of response. So if you got someone nice and they gave you a 9 or 10 you could basically just not send any more emails out for the rest of the month, and get your bonus. It was a stupid system.