I’m honestly beyond frustrated at this point.
I am an international student in Canada. I had my B1/B2 visa interview at the US Consulate in Toronto in January, got approved, and my passport was shipped via Canada Post on Jan 21. It was supposed to be ready for pickup Jan 23 in Ottawa. Instead, it’s been stuck as “in transit” in Ottawa for over two weeks.
I’ve contacted Canada Post multiple times, and every time I get the same useless answer: they can’t find it. Now they’re telling me to contact the US consulate to file a claim. So basically my passport is somewhere in their system and nobody knows where, and nobody takes responsibility.
I have a US trip next week and there’s no way I can get a new passport and visa in time if this thing is actually lost. Has anyone dealt with Canada Post losing a passport from the US consulate shipment? How long did it take to resolve?
We have had an embassy mix up two passports, so we received one and someone else received the one we were expecting. Their trip was in three months, so they had no urgency, but ours was in four days.
We ended up tracking down the other person while we looked into our options. At one point, we were about to fly from Toronto to Ottawa and back in order to pick up the passport ourselves. In the end, we paid them to send the passport on a flight with a courier, so that at least I didn't have to go.
We got the passport at midnight and left for the airport 10 hours later.
Good luck.