this post was submitted on 15 Nov 2025
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GOG (xcancel): "we want to stress that when you trust players, they give you every reason to keep trusting them: only 0.03% of our active users in October abused our Refund Policy." (xcancel.com)
submitted 4 days ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[–] TheObviousSolution@lemmy.ca -1 points 4 days ago* (last edited 4 days ago) (2 children)

That wording seems very iffy, what's the difference between using and "abusing" their refunds? How could a player you trust "abuse" said policy and how would you track it considering you are the one issuing the refund in the first place? Just sounds like a weirdly resentful way to say it, almost like they don't want to issue the refunds but are doing it purely for PR.

[–] IronBird@lemmy.world 5 points 3 days ago* (last edited 3 days ago) (1 children)

presumably they have an average number of refunds for users across whatever game...outliers tend to be very obvious with this sort of thing.

that goes for everything, go to any clothing store, restaurant, any business at all really, and I guarantee you 75% of their customer bullshit some karen wasting time wanting a couple $'s back or whatever...it's always the same people

for most businesses, they're such a small overall portion of their customerbase it's not even worth it to tell em to fuck off. they think they're "beating the system/holding people accountable" or some shit like that but they're barely even a rounding error on a balance sheet somewhere

[–] TheObviousSolution@lemmy.ca 1 points 3 days ago* (last edited 3 days ago)

So basically, my last sentence.

The thing is, it would have been so easy to just say what they consider the "abusing" conditions than just leaving it at that. You are going a lot of their whitewashing for them. Sure it could be that, it might probably be that, but is it?