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this post was submitted on 09 Sep 2023
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i took this 3 day '7-habits' course as a network ops manager. myself and a couple others who were in there kept asking how we can apply this to our environment. they couldn't answer and by the end of the three days they just flat out said that these skills won't work at all in NOC management. i enjoy learning new skills, but those three days were miserable.
I'm long out of sales and been in IT for 20+ years and I disagree. When I read the book what I took was everyone has a relationship bucket with good and bad feelings on a person. It's a long slow process to build up the good bucket and it's easy to drain it by filling the bad bucket.
That book really helped me understand the hidden cost of how treating people can impact your career.
Why I think it's useful, in IT a lot of people are socially inept.