this post was submitted on 28 Aug 2025
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It took me a week and a half of absolute nonsense in order to pick it up.
They kept claiming to have attempted a delivery when I'd receive no calls from the buzzer, to which I then requested to pick it up at the nearest UPS store, which they told me they didn't do package pick up at (they do, I walk by it all the time and have seen people leave with packages and have picked one up there since), to which I then started waiting a quarter of my day waiting outside my building waiting for the truck, which wouldn't show up and still claim delivery attempts, and on the last day before they were to return it to sender, I requested pick up at the "only" place to do so at the airport (which is an added cost???), and spent two hours on transit only for them to tell me they don't take cash.
It was a miracle I got the phone at all because person behind me offered to pay the fees for me on her card if I gave her the cash. Even putting aside the added pickup fee, I think the cost to pick up the phone at all was around a hundred because of UPS' "luxury goods" fee, which Murena at no point informed me of upon purchase, so if I didn't have the spare funds from my tax return, it would've been sent back regardless. I'd also have to pay that fee again getting the new phone.