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this post was submitted on 08 Aug 2025
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Well that's unfortunate to hear especially since I wanted to get one myself.
How has the support been lacking?
There has been firmware issues involving battery life, performance, and charger compatibility. A new beta update was released a couple days ago that seems to rectify a lot issues but this is after 8 months of nothing.
There have been multiple devs working on an oculink port for the expansion bay but FW seems to be one of the roadblocks. Not sure if it's just communication issues or what.
There is an issue with the liquid metal not covering the die and leading to overheating. This has been fixed in newer models or kits to existing customers.
I don't regret my FW16 purchase at all. I just think it needs a bit more polish and a new GPU.
Yeah that's definitely a problem :/
I have to wonder if they're stretching themselves thin because of all the new projects they're creating and then consequently having to continue supporting?
Totally fair and a reasonable request as most people rooting for Framework that I've heard also wants a new gpu and hardware refresh for their existing laptops.
But yeah maybe Framework should hire a dedicated person for community communications to relay between existing customers and the devops team🤔