I'm not sure if anyone cares about an update, but I wanna just vent a bit.
I got the email (as shown in the screenshot) on June 25 very late at night.
Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... ๐คทโโ๏ธ
Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".
If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)
I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.
They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.
What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.
Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.
Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.
Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...
Yes! It's an olympics game of mental gymnastics where everyone - BestBuy, DoorDash, OP, the police - try to offload responsibility onto someone else. However, a crime WAS committed. Someone is the victim. The victim is the one who was deprived of property/money and will not have access to it until/unless the thief is caught and property recovered. BestBuy thinks OP is the victim, since the item was stolen off (not)their porch. OP thinks BestBuy should be the victim, since OP had no involvement in organizing the delivery. DoorDash could also take up responsibility of being the victim, since it was their (not)employee that stole from them.
If OP goes to the police now, they would be losing the mental gymnastics by accepting the status of the victim. BestBuy would never refund them in this case. It is in OP's best interest to pursue the chargeback first. If OP succeeds in the refund or the chargeback, then BestBuy will have no package and no money, so BestBuy would be the victim. Then it will be BestBuy's responsibility to report the crime.
Sometimes the banks don't approve the chargeback without a police report. The police report needs to be filed. Also, if it still exist, try escalating onto best buy forums, you used to be able to get to their highest level escalation team by doing that.
This is the weirdest collection of words I've read in a while.
At the moment, all the evidence shows the laptop being delivered, including the photo showing final delivery. If OP files a police report, and presents evidence showing the laptop was indeed stolen, then it's on the delivery company, as it's their employee.
The bank would likely also want proof this happened.
The person who delivered/stole the item is not a Doordash employee, as @TauZero@mander.xyz points out. They're also right about if OP goes to the police, OP is subtly conceding that the independent contractor driver is the perpetrator, which can be argued to be letting BestBuy and Doordash off the hook - which is what they want.
I agree that doing the chargeback is the best course of action at this point. Yes, the bank will want to see the video proof - the bank is probably the only organization involved who would care about that.