a poor selection of products leaving you with no choice
ugly packaging meaning only the poors will go there
long waiting lists for entry
yearly, quarterly and monthly subscriptions, all required and renewed seperately, taking hours in a queue and three trips to the social services hq each to renew
quotas on all items, groups of items and time limited - whenever one is passed the rest don't matter
no added value like delivery or good customer service
no market research or innovation
no incentive to do better or improve service
an active loss of money due to bueraucratic ineficiencies

(Likewise, also spined it (almost) as much as possible.)