[Solved] Does anyone have issues failing to load? (sh.itjust.works)

submitted 1 year ago* (last edited 1 year ago) by LazerDickMcCheese@sh.itjust.works to c/jellyfin@lemmy.ml

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Got a fairly new setup going, and I love it...when it works. Half the time, I open my Jellyfin clients and it permanently hangs on loading anything. On my computers I can still access the files via network folders, so everything it connected. I'm mostly curious if this is a known issue or if I messed something up.

Edit: Solved, it was a networking issue and a transcoding issue.

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[-] LazerDickMcCheese@sh.itjust.works 1 points 1 year ago

Sometimes my devices struggle to start playing anything. The app starts up as intended, and my files show up, but when I select them...it just hangs on loading

[-] radau@lemmy.dbzer0.com 4 points 1 year ago

Are you transcoding and did you go through setting up hardware acceleration? Mine stalled on playing before setting up hw accel, usually on larger 4k movies it would take about 30 seconds to load and seeking was slow enough to not be usable.

I followed the docs and got hw accel working (bit of a pain since I was using proxmox with LXC) and now an 80 gig movie plays and seeks immediately from my NUC.

[-] LazerDickMcCheese@sh.itjust.works 3 points 1 year ago

Good tip! I didn't change the setting so it's probably disabled. I'll look at it when I get a chance, thanks

[-] paul@techy.news 1 points 1 year ago

Do you have a graphics card or are you using the extensions on a CPU?

[-] radau@lemmy.dbzer0.com 2 points 1 year ago

Just the Intel CPU for mine I'm on a NUC7i5 so not enough for the newest but still enough to take the load off

[-] LazerDickMcCheese@sh.itjust.works 0 points 1 year ago

I set up hardware acceleration and restarted the server, but its still happening. I've noticed it frequently happens on my desktop, but not so much on my phone

[-] radau@lemmy.dbzer0.com 1 points 1 year ago

Web browser on desktop or the app? Could be transcoding related maybe?

[-] LazerDickMcCheese@sh.itjust.works 1 points 1 year ago

On the app, I also have issues with Jellyfin sometimes not connecting too so I have no idea

[-] radau@lemmy.dbzer0.com 1 points 1 year ago

Saw in another comment you mentioned out of the house is this only happening outside of your network? Could be upload speed issues or ISP throttling if you're not accessing via VPN into your network. Haven't heard of them throttling Jellyfin Plex etc but could be possible.

[-] LazerDickMcCheese@sh.itjust.works 1 points 1 year ago

No, it happens from inside my house as well

[-] radau@lemmy.dbzer0.com 1 points 1 year ago

WiFi for the clients, wired, or a mix (for the ones you're having the issue)?

[-] LazerDickMcCheese@sh.itjust.works 1 points 1 year ago

Both, but the wired client is less frequent to hang ups

[-] radau@lemmy.dbzer0.com 1 points 1 year ago

Hmm yeah odd, it feels like a restriction and you ruled out the CPU usage so unless it's just not assigned enough resources if virtualized I don't think it's that.

I would look at the disk I/O and look for network issues, you could start with pinging the server from the device and then trying to stream and see if it's all over the place or fairly consistent. Not the best test for it I'm sure but quick to try

[-] LazerDickMcCheese@sh.itjust.works 2 points 1 year ago

So my server has been playing nice for the past couple days without issue. I didn't change anything, but it's suddenly working as intended. I'm not complaining, self-correcting issues are fine by me