722
Has anyone else noticed a sudden lack of reading comprehension skills?
(sh.itjust.works)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 22 Aug 2023
722 points (93.3% liked)
Asklemmy
44149 readers
1444 users here now
A loosely moderated place to ask open-ended questions
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- !lemmy411@lemmy.ca: a community for finding communities
~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~
founded 5 years ago
MODERATORS
I think part of the problem is that so many people nowadays are conditioned to consuming information in bite-sized chunks (eg. tweets), they now just focus on key words and assume they have all the context they need.
It's akin to the problem I see with technical support help desks, be it the IT support team at work, or my ISP or mobile provider.
They read a few words and parrot the nearest response from their knowledge base/AI bot, and call it a job well done.
I'm literally dealing with this at work right now. Three times on my ticket I've been told to undertake a series of steps, which I not only stated I'd done when I first opened the ticket, but I also attached screenshots proving it.
Fucking frustrating.
That may also just be a resources issue. Too many tickets, not enough reps, and the expectation of low average handle time are not exactly conducive to encouraging those deeper dives.
Yeah, I assume when support people do not understand what I am telling them that they cannot afford to understand what I am telling them. Either they need to solve my problem in 30 seconds with a stock response, or else they need to get rid of me as fast as possible so they can deliver more stock responses to other people.
In other words, any text around the keywords is supposed to just be a decoration. Because the purpose of a comment is to choose sides in their greens-vs-reds game, you are not supposed to convey any thoughts, what a thought even is again?..
Had this happen to me taking a marketing course (bleh) the other day.
"The word count is 2000 but I'm close to done with a lot less than that, do I need to have ~2000 words?"
"Hi! You can go 10% over the word count. Thanks! :)"
They also had a glaring issue in a quiz that, apparently, was never noticed by 500 people over the span of two years. Blows the mind.
I've been running into this so much with paid customer support agents; it's been driving me mad.
And the amount of times no matter what you say they just respond "have you tried uninstalling and reinstalling?" 🤬