Double boxed, surrounded by air pouches and held firm with layers of wax paper. How bad do you have to treat a package to get this level of destruction?
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You can tell me I am wrong in any of this and I will apologize immediately. That being said I think there is only one problem here
It appears the only thing keeping the cookies on the tray was a piece of wax paper and an air cushion. I think something happened to your wax film as it became loose and no longer contained the cookies. Possibly because of heat or condensation.
If the blot stain on the side is any indication, as it is absent from all other corners of the box. I believe your cookies ended up on their side completely unguarded from any wax film. Just cardboard, cookies, and whatever physics happened between here and there.
One way I would suggest to fix this is by vacuum sealing them if you wish to avoid this problem again. Though I imagine bakers and logistics experts will give you much better advice then this.
As a mail carrier, I agree. This was poor packaging. You can't control what happens to the box once it's shipped. Yes, we take precautions to not crush your package, but it will be stacked on the truck in the quickest and most efficient way possible. It will be moved fast, it will be stacked any which way will work, it may even be thrown if it's somewhat light enough. This happens at every stage of the shipping process, from loading it for initial shipment, right up until its dropped at your door. And yes, it even happens if you put a big "FRAGILE" sticker on the box. This is just how all shipping works, regardless of which company is doing it.
It's up to you to secure the contents of your package. Just as you can't control what happens outside the box after its shipped, we cannot control what happens inside the sealed box. If it doesn't arrive the same way you put it in the box, that's on you.