this post was submitted on 04 Dec 2024
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Don't fall for the trap (sh.itjust.works)
submitted 10 months ago by rastro@sh.itjust.works to c/memes@lemmy.ml
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[–] palmtrees2308@lemmy.one 19 points 10 months ago (3 children)

People need to understand the difference between computer science, information technology, software engineering and Tech Support

[–] superkret@feddit.org 4 points 10 months ago

and "actually needing Microsoft support but coming to you cause Microsoft doesn't give a shit about private end users"

[–] Appoxo@lemmy.dbzer0.com 4 points 10 months ago

Tis is the same

[–] mukt@lemmy.ml 2 points 10 months ago (2 children)

ELI5 ??

[–] driving_crooner@lemmy.eco.br 4 points 10 months ago (1 children)

Computer sciences is mathematics, software engineering is programming, IT support (I'm including infrastructure and infosec here) is making sure that computers run fine for the employees needs.

[–] figjam@midwest.social 3 points 10 months ago

Don't let the infosec people hear that you lump them into support. At one of my past organizations they outright refused their workshops to be integrated with the company wide ticketing system. He can use it but not infosec.

[–] gt5@lemm.ee 3 points 10 months ago

Generally, but I am likely missing some stuff:

Computer Science: The underlying theory around making efficient computer software (I would consider the hardware side computer engineering)

Information Technology: the process of managing computer software and hardware systems for an organization

Software Engineering: the process of developing software including writing code, prioritizing features / bug fixes

Tech Support: part of IT. Troubleshooting and resolving issues with an organizations hardware and software systems