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Steam doesn’t want to pay arbitration fees, tells gamers to sue instead | Ars Technica (arstechnica.com)

submitted 2 months ago by gedaliyah@lemmy.world to c/gaming@lemmy.ml

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Valve Corporation, tired of paying arbitration fees, has removed a mandatory arbitration clause from Steam's subscriber agreement. Valve told gamers in yesterday's update that they must sue the company in order to resolve disputes.

The subscriber agreement includes "changes to how disputes and claims between you and Valve are resolved," Steam wrote in an email to users. "The updated dispute resolution provisions are in Section 10 and require all claims and disputes to proceed in court and not in arbitration. We've also removed the class action waiver and cost and fee-shifting provisions."

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[–] conciselyverbose@sh.itjust.works 4 points 2 months ago

Except it doesn't make class actions more expensive, because it removes the step of invalidating the arbitration clause.

Footing the bill for arbitration was pro-consumer. They abandoned the whole thing because of bad faith frivolous lawsuit spam trying to extort settlements, not for any other reason.